SAP C_C4C14_1811 - SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Reference date
B. Warranty ID
C. Customer
D. Serial ID

Question 2

How do you maintain a service catalog after you have released it?

A. You delete the current catalog and create a new catalog
B. You create a new version of the current catalog
C. You update the structure of the current catalog
D. You change the usage of the current catalog

Question 3

How can you prevent users from adding an installed base within a ticket?

A. Use an action to block the installed base if it is active
B. Download the installed base for offline editing
C. Add a new inactive item to the structure of the installed base
D. Keep the installed base status as in Preparation

Question 4

Which date type do you use when determining the start of the warranty?

A. Reference date
B. Due date
C. Creation date
D. Requested date

Question 5

In order to update the status of multiple subtickets, what action does the agent perform?

A. Mass subticket cancellation
B. Mass subticket creation
C. Mass subticket completion
D. Mass subticket status update

Solutions: