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Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:

1. A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
* The system should be able to carry out duplicate identifications and duplicate merge process automatically.
* The system should provide the ability for a central administrator to review and approve merge records before carrying outduplicate merge process.
How can these be configured in Oracle Customer Data Management?

A) Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
B) Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.
C) Define Groovy rules and trigger workflows with approval hierarchy before automerge.
D) Oracle Customer Data Management does not support such approvals before merge and cannot be configured.

2. Your customer has run into an issue while troubleshooting survivorship rules in their Oracle Customer Data Management staging instance which they recently configured. Now they are intending to move toward production, but discovered that the survivorship rules are not working anymore. They checked the Manage survivorship rules and all appears to be in place, but they are not functioning.
As an implementation advisor, which two will you suggest to resolve this issue? (Choose two.)

A) Check whether the ZCH_Enable_SURVIVORSHIP profile option is set.
B) Check whether the CDM_SURV_ENABLE profile option is set.
C) Check whether survivorship rules are in the active state.
D) Check the merge resolution and run request dispatch job status.
E) Check whether theCDM_ENABLE_SURVIVORSHIP profile option is set.

3. Which two steps would you perform to define data in an enriched account or contact? (Choose two.)

A) Select a hybrid of both approaches. It is the choice of the user who is enriching the data using Social Data and Insight Cloud Service.
B) You do not have any option to configure this. It is available out of the box.
C) Select a hybrid of both approaches. It is the recommended approach for simplicity.
D) Select "Customize Settings by Field" to define what data should be updated for each field in the enriched account or contact.
E) Select "Auto fill Blank Fields in Record" to update all blank Sales Cloud fields with data from Social and Insight Cloud service.

4. You have been asked by a customer implementing Oracle Sales Cloud and Data Quality to explore a system process on duplicate account identification.
* The business process states that they require possible duplicate identification at the time of account creation.
* The expectation is that the application notifies potential duplicates while creating the account.
As an implementation advisor, which two options do you suggest to fulfill the requirements?(Choose two.)

A) The duplicate identification notification feature needs Oracle Customer Data Management.
B) The duplicate identification notification feature can beenabled by using the ZCM_ACC_EXACT_NAME_MATCH profile.
C) The duplicate identification notification feature can be enabled by using the OSC_ACC_DUP_NOTIFICATION profile.
D) The duplicate identification notification feature can be enabled by using the OSC_ACC_EXACT_NAME_MATCH profile.
E) The duplicate identification notification feature can be enabled by using the ZCM_ACC_DUP_NOTIFICATION profile.

5. How is access granted topersonality identifiable information (PII) attributes in Oracle Sales Cloud?

A) Access is default with the standard role SALES_MANAGER, which has PII privileges.
B) Create a custom role with four data security policies and assign PII privileges.
C) Createa custom role with two data security policies and assign PII privileges.
D) Create a custom role with three data security policies and assign PII privileges.

Solutions: