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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Collective Call Waiting
B) Collective
C) Longest Waiting
D) Sequential
E) Rotary

2. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100/CCRWebClient
B) http://192.168.42.100:8888
C) http://192.168.42.100:8080/inyama/inyama.html
D) http://localhost/CCRWebAgent
E) https://localhost/CCRWebAgent

3. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a Short Code to the User for secondary Dial tone.
B) Add an extra 9 in the telephone number field of the ARS Short Code.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) This is not supported on Avaya IP phones.

4. You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports?

A) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
B) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables.
C) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
D) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach.

5. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) The .bin files are not loaded into the module.
B) A line/station is in use on the module.
C) No lines/stations are in use on the module.
D) There is no communication with the IP Office.

Solutions: