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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Agent Desktop does not support co-resident Skype for Business client software.
B) Microsoft Lync Server are not supported.
C) Microsoft Skype Server are not supported.
D) Different Presence client software are supported on Avaya Agent Desktop.

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Multimedia Messaging
C) Context Store Snap-In
D) Co-browse Snap-In

3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

4. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) The executive summary section of the proposal highlights the solution features.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) Avaya can deliver what has been promised.

5. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Avaya Presence Service
C) Microsoft Lync Integration
D) Email and Web Communication

Solutions: