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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Media Manager
B) Cloud Operations Manager
C) Simplified Web Self-Administration
D) Avaya Call Reporting
E) Web RTC High Availability

2. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Workforce Engagement Select
B) Avaya IX TM Contact Center
C) Avaya IX TM Spaces
D) Avaya Contact Center Select
E) Avaya IX TM Meetings

3. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Contact Recording
B) Analyze module
C) Live Monitor
D) Coach and Learn
E) Quality Management

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Standard Edition
C) Recorder Edition
D) Quality Management Edition
E) Workforce Management

Solutions: