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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Refer to the exhibit.

What is a method of modifying the External Phone Number Mask on multiple line appearances of a directory number simultaneously?

A) Bulk Administration > Users > Line Appearance > Update Line Appearance
B) Call Routing > Directory Number > Directory Number Configuration > Edit Line Group
C) Bulk Administration > Phones > Add/Update Lines > Update Lines
D) Bulk Administration > Phones > Update Phones > Query

2. What is the most important factor that contributes to network design availability and reliability?

A) data backup
B) vendor-specific
C) fault management
D) high availability

3. A Cisco Unity Connection administrator has set up a shared mailbox for a group of users and configures their extensions to forward to voicemail if the call is unanswered. Users report that callers are not reaching the mailbox and hear only the default system message. What must be configured to resolve the issue?

A) direct routing rule
B) system distribution list
C) forwarded routing rule
D) search space

4. When you reset an IP phone via the Cisco Unified Communications Manager Administration page, which method briefly shuts down a registered phone and brings it back up?

A) restart
B) drop
C) shut and no shut
D) reset
E) shutdown

5. Which Cisco voice messaging components support active-passive redundancy?

A) Cisco Unity
B) Cisco Unified Communications Manager Business Edition
C) Cisco Unity Express
D) Cisco Unity Connection

Solutions: