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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Erase the disk using the Disk Utility then start a new Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
D) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.

2. A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to

A) Read & Write
B) Read only
C) Write only
D) Execute only

3. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

A) False
B) True

4. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Help the customer download Messages from the Mac App Store.
B) Select the iMessage check box in System Preferences > iCloud
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.

5. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Open the Disk Utility and select repair disk permissions.
B) Erase the hard disk and restore from a Time Machine backup.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Startup in Single User mode and use command line tools to correct the permissions.

Solutions: