Salesforce AI-201 - Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?

A) Each data category can only have one data library.
B) An agent can have only one data library assigned to it.
C) Only data library owners can assign it to the agent.

2. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Agent Settings
B) Plan Canvas
C) Event Logs

3. Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

A) Analyze the data mapping between source fields and Data Cloud object fields.
B) Verify the retriever's filter criteria and data source connection.
C) Check that the agent has the PDF file field permission access for the data library.

4. Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

A) Create a Flex Prompt Template that has instructions to check for account status.
B) Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
C) Include step-by-step instructions at the topic level and action level explaining the rules and examples.

5. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions tell the user how to call this action in a conversation.
B) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
C) Action instructions help the reasoning engine decide which action to use.

Solutions: