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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

A) Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
B) Give a perspective from a relatable persona that shows the development team can solve their business challenges.
C) Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

2. The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A) Include technical details
B) Include the V2MOM structure
C) Include who, What, and why

3. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A) Universal Process Notation (UPN)
B) Business Process Modeling Notation (BPMN)
C) Unified Modeling Language (UML)

4. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

A) Analyze, build, operate, deliver
B) Analyze, operate, build, deliver
C) Analyze, build, deliver, operate

5. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A) Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
B) Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
C) Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

Solutions: