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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

A) Which mobile operating system do you prefer?
B) Put the first phone you find in your shopping cart!
C) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
D) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

2. What location is NOT suitable for conducting a usability test?

A) A room where no action of the user can be seen or recorded by any means.
B) A public place, such as a cafe.
C) Two office rooms that are connected by a video link.
D) A room at the place where the test participant lives or works.

3. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

A) The "evaluate"-part
B) The "design"-part
C) The "iterate"-part
D) The "analyze"-part

4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Add the low-priority findings you didn't include in the first report
B) Include contact details of the test participants so that the development team can contact them in case they have questions
C) Make the report more detailed and longer
D) Include positive findings in the report, not only usability problems

Solutions: