Salesforce EX-Con-101 - Salesforce Certified Experience Cloud Consultant

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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?

A. Create a self-service community for agents and an app for employees.
B. Create a peer-to-peer forum for agents and share the URL withemployees.
C. Create a digital experience for agents and an app for employees.
D. Create a digital experience for agents and share the URL with employees.

Question 2

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a single digital experience for B2C customers, B2B customers, and employees.
B. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
C. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
D. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Question 3

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

A. Community must be activated.
B. Search must be enabled for the selected CMS Channel.
C. Gather Customer Insights Datamust be selected.
D. Sharing Rules must be set to Read/Write.

Question 4

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers

A. By automating partner lead routing
B. By automating partner entitlement assignment in Channel sales teams
C. BY automating partner tiering in Channel sales hierarchy
D. By automating quoting with Salesforce CPQ

Question 5

Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Inbox
B. Lead Distribution
C. Lead Flow
D. Lead Selector

Solutions: