Salesforce FS-Con-101 - Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Product Consumed and a Produc request line item.
B) Create a Work Order Line Item and a Product request line item.
C) Create a Product Request and a Product request line item.
D) Create a Shipment and a Productrequest line item.

2. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically change the status to Dispatched of all Service Appointments.
B) Automatically change the schedule policy.
C) Automatically schedule unscheduled services to available Resources.
D) Automatically Dispatch Service Appointments using Drip Feed.

3. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) service report
B) service appointment
C) work order
D) work types

4. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service DueDate
B) Customer Working Hours
C) Service Urgency
D) Customer Entitlement

5. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Territory Assignment Policy to the Lowest Level.
B) Set the Polygon AssignmentPolicy to the Highest Level.
C) Set the Polygon Assignment Policy to the Lowest Level.
D) Set the Territory Assignment Policy to the Highest Level.

Solutions: