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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

A) Appropriateness
B) Responsiveness
C) Clarity

2. An organization has implemented a control that enables the company to manage storage media through their life cycle of use. acquisition, transportation and disposal. Which control category does this control belong to?

A) Technological
B) Physical
C) Organizational

3. What should an organization allocate to ensure the maintenance and improvement of the information security management system?

A) The appropriate transfer to operations
B) Sufficient resources, such as the budget, qualified personnel, and required tools
C) The documented information required by ISO/IEC 27001

4. According to ISO/IEC 270G1. why shall organizations document nonconformities?

A) To provide evidence of regulations set by external sources that need to be followed by the organization
B) To provide evidence of the results of the corrective actions and the nature of the nonconformities
C) To provide evidence of the requirements set by internal audit after reviewing their audit reports

5. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body NetworkFuse should_________________to ensure that employees are prepared for the audit. Refer to scenario 10.

A) Select a certification body that provides combined audits
B) Observe the technologies used
C) Conduct practice interviews

Solutions: