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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Supplier management
B) Service management
C) Relationship management
D) Release management

2. Which statement about problems is CORRECT?

A) Problem prioritization involves risk assessment
B) Problems must be resolved quickly in order to restore normal business activity
C) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
D) Problems are not related to incidents

3. What can be described as an operating model for the creation and management of products and services?

A) Practices
B) Governance
C) Service value chain
D) Guiding principles

4. What ensures that service providers and service consumers continue to create value together?

A) Service relationship management
B) Service offerings
C) Service consumption
D) Service level management

5. Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

A) Prohibit changes to plans after they have been finalized
B) Reduce the number of steps that produce tangible results
C) Organize work into small manageable units
D) Analyze the whole situation in detail before taking any action

Solutions: