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IBM M8010-238 Exam Syllabus Topics:
| Section | Objectives |
| Sales Methodology for IBM Commerce Solutions | - Solution-based selling approach
- Competitive differentiation and positioning
- Customer pain point identification
|
| Customer Use Cases and Industry Scenarios | - Omnichannel customer experience
- Retail and e-commerce transformation
- B2B commerce workflows
|
| IBM Commerce Solutions Portfolio Overview | - Integration within IBM Cloud / enterprise ecosystem
- IBM Digital Commerce offerings and positioning
- Order Management capabilities and value proposition
|
| Order Management Fundamentals | - Inventory visibility and fulfillment orchestration
- Omni-channel order processing
- Order lifecycle management concepts
|
| IBM Order Management Solution Capabilities | - Returns and post-order services
- Distributed order management (DOM)
- Fulfillment optimization
|
IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:
1. What types of changes CANNOT be done in the CPQ on Cloud deployment mode?
A) UI stylesheets
B) Configuration of foundation and channels.
C) Interfaces to 3rd party software packages.
D) Extend DB
2. What type of capability is NOT provided by Delivery and Services Scheduling?
A) Ability to connect Inventory availability with crew availability.
B) Ability to setup warranty based annual service maintenance schedules.
C) Ability to schedule appointment at the time of creating an order.
D) Abilityto determine the best delivery crew or service provider.
3. Why do prospects need enterprise strength CPQ solution?
A) Sales reps are too aggressive in their discounting.
B) All of the above.
C) Sales reps do not know the products well and require help in recommending the best product that fit theirprospects needs.
D) Homegrown tools are expensive to maintain and spreadsheet solutions are always out
of date.
4. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.
A) make quote negotiationsmore effective since alternative quotes can be presented to a prospect
B) handle approvals of quotes
C) Both A and B.
D) find the optimal price point of a quote
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C |