WGU Organizational-Behavior - WGU Organizational Behavior (GTO1, C715)

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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Give group rewards rather than individual rewards
C) Have the group avoid competition with other groups
D) Establish more rigid role definition for group members

2. What is an advantage of a strong organizational culture?

A) Core values are not intensely held and widely shared.
B) There is a formation of strong employee commitment.
C) The internal climate exhibits low behavioral control.
D) There is ambiguity in what employees perceive as expectations.

3. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Creativity, relationships, and expertise
B) Distinctiveness, consensus, and consistency
C) Problem, criteria, and alternatives
D) Situation, attributes, and alternatives

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Physically isolate the group
B) Increase the difficulty of becoming a group member
C) Make the group larger
D) Establish more rigid roles for group members

5. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Ask questions and help team members talk through the problem
B) Rearrange roles within the team by adding members
C) Appoint an assistant team leader to track the struggles and report back
D) Research the problem and impose a solution

Solutions: