Salesforce Service-Cloud-Consultant日本語 - Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Salesforce Service-Cloud-Consultant日本語 Actual PDF
  • Exam Code: Service-Cloud-Consultant-JPN
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Jul 22, 2026
  • Q & A: 292 Questions and Answers
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Salesforce Service-Cloud-Consultant Exam Reference

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.
Topic 2
  • Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
Topic 3
  • Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 4
  • Integrations: This topic explains the use cases and considerations for core Service Cloud integrations.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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