HP HP2-I47 - Selling HP PS Lifecycle Services 2023
- Exam Code: HP2-I47
- Exam Name: Selling HP PS Lifecycle Services 2023
- Updated: Sep 06, 2026
- Q & A: 32 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
| Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
| HP PS Lifecycle Services Overview | 20% | - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire |
| Assessing Customer Needs | 25% | - Consultative sales approach - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges |
Question 1
Name a benefit of HP Active Care, powered by HP TechPulse.
A. Actionable device and employee insights whether online or offline
B. Ability to actively change the security policies in response to threats
C. Proactive issue identification and remediation
D. Automatic performance tuning based on feedback
Question 2
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A. HP Defective Media Retention
B. HP Deinstallation Services
C. HP Active Care
D. HP Wolf Protect and Trace
E. HP pc BIOS Asset Tagging service
Question 3
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A. Customer needs to focus on CapEx rather than OpEx.
B. Employees are less productive due to maintenance issues.
C. Customer is facing increased cyberthreats.
D. Customer is not set up for remote working
E. Changing trends have had a negative impact on business performance.
Question 4
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A. Compile a list of issues customers have had with the competitor's services
B. List the different HP Services websites that the customer can visit for more information
C. Refer to the battlecards for the various HP Lifecycle Services
D. Visit the competitor's website to read the descriptions of their services
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,D | Question 3 Answer: B,D | Question 4 Answer: C |
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