HP HP5-H10D - Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Care Pack Services
B. HP Deployment Services
C. HP Custom Contractual Services
D. HP Standard Contractual Services

Question 2

Which statement is true about the duration of the risk mitigation services?

A. Duration of services is based on event type, depending on the hardware issue.
B. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C. Duration of services is based on warranty duration and extensions.
D. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

Question 3

What is true about HP Custom Contractual Services?

A. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
B. HP Custom Contractual Services are linked to one hardware serial number.
C. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D. The HP Custom Contractual Services can only be defined as one Service Level Agreement.

Question 4

Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A. Efficient support of mobile users
B. Increased staff productivity
C. Support for users with efficient escalation process
D. Secure protection of sensitive data
E. Removal of unplanned repair costs
F. Reduced theft of computers and printers

Question 5

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A. 58%
B. 18%
C. 32%
D. 92%

Solutions: