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| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Core guiding principles
|
| Topic 2: ITIL Practices Overview | - General management practices - Service management practices - Technical management practices |
| Topic 3: Key Concepts of Service Management | - Value creation through services
|
| Topic 4: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 5: The Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Correct Answer: A 🗳️
Which statement is CORRECT?
Correct Answer: D 🗳️
Which is a responsibility of a customer within the service level management process?
Correct Answer: C 🗳️
What are the two MAJOR activities in problem management?
Correct Answer: B 🗳️
Which process works with change management to ensure only authorized components are used?
Correct Answer: C 🗳️
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