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Avaya 132-S-712 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Design Requirements & Planning | 25% | - Hardware and software specifications
- Telephony and CTI integration planning
- Capacity and scalability considerations
|
| Campaign & Dialing Strategy | 15% | - Predictive, progressive and preview dialing modes
- Call flow and agent application design
- Compliance and operational considerations
|
| Reliability & Support | 15% | - End-of-life and migration considerations
- Redundancy and high availability design
- System sizing and performance guidelines
|
| Proactive Contact Architecture & Overview | 20% | - Standalone vs integrated deployments
- System components and deployment models
- High-level functionality and capabilities
|
| Integration & Interfaces | 25% | - Database and reporting connectivity
- CTI, PG230RM and dialer interfaces
- Integration with Avaya Communication Manager
|