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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Completion Code 98 and 19 are associated with Agent Owned Recall.
B) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) There can be more than one shadow job configured per calling list.
E) Supervisors have to start the shadow jobs at the start of the day.

2. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) since the dialer was installed
B) six months plus the current month
C) The current month
D) three months plus the current month

3. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Edit/Execute
B) Read/Write/Execute
C) Read/Manage/Write
D) Read/Job control/Write

4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
B) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
C) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
D) Check the account log to seeifthe user remembered to run the record selection for the linked job.
E) Check the account log to see if a supervisor stopped the original job manually.

5. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) List Distribution
B) PC Analysis Extract
C) Event Monitor
D) PIF Report

Solutions: