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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which tool is used to obtain the operation status of the acdmon binary?

A) acdsnapshot
B) aodsnapdump
C) adump
D) dunup_tool

2. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)

A) porter
B) ccs
C) agentd
D) rtdataSvr
E) StatspumpCtrl

3. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
B) This feature should be set to four (4) for UK due to OFCOM regulations.
C) A value of 0 turns off the feature.
D) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
E) This feature should be set to one (1) for UK due to OFCOM regulations.

4. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
B) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
C) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
D) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
E) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

5. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on PC Analysis.
B) Open Editor, then click on Scheduler.
C) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
D) Open Analyst, then click on Scheduler.
E) Call support to have the cron file revised.

Solutions: