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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which role would you MOST expect to be involved in the management of Underpinning Contracts?

A) Service Catalogue Manager
B) IT Designer/Architect
C) Process Manager
D) Supplier Manager

2. Which of the following is NOT an aim of the Change Management process?

A) All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
B) All budgets and expenditures are accounted for
C) Overall business risk is optimized
D) Standardized methods and procedures are used for efficient and prompt handling of all Changes

3. A plan for managing the end of a supplier contract should be created when?

A) The contract has been agreed
B) The contract is about to be ended
C) The Supplier Manager decides that there is a risk the contract might need to end soon
D) The contract is being negotiated

4. Which process is responsible for ensuring that appropriate testing of a service or application takes place?

A) service level management
B) release and department management
C) service asset and configuration management
D) Knowledge management

5. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

Solutions: