Peoplecert CMS7 Deutsch - ITIL V3 Foundation (CMS7 Deutsch Version)
- Exam Code: CMS7-Deutsch
- Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
- Updated: Oct 08, 2026
- Q & A: 370 Questions and Answers
CMS7 Deutsch Free Demo download
PDF Version DemoAbout Peoplecert CMS7 Deutsch Exam
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Functions and Roles | 10% | - Key Roles - IT Operations Management - Service Desk - Technical Management - Application Management |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Selected ITIL Processes | 25% | - Change Management - Release and Deployment Management - Problem Management - Service Level Management - Service Asset and Configuration Management - Incident Management |
| Key Principles and Models | 15% | - Service Portfolio - Governance Model - Deming Cycle - Process Model |
| ITIL Service Lifecycle | 20% | - Service Transition - Continual Service Improvement - Service Strategy - Service Design - Service Operation |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question #1
Welche der folgenden Angaben kann dazu beitragen, den Grad der Auswirkung eines Problems zu bestimmen?
- A. Standardarbeitsanweisungen (SOP)
- B. Definitive Media Library (DML)
- C. Anforderungserklärung (SOR)
- D. Konfigurationsmanagementsystem (CMS)
Correct Answer: D 🗳️
Question #2
Eine IT-Abteilung steht unter Kostensenkungsdruck. Infolgedessen hat die Qualität der Dienstleistungen zu leiden begonnen. Welches Ungleichgewicht stellt dies dar?
- A. Übermäßig proaktiv
- B. Übermäßiger Fokus auf Kosten
- C. Übermäßig reaktiv
- D. Übermäßiger Fokus auf Qualität
Correct Answer: B 🗳️
Question #3
Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?
- A. Das Design der Technologiearchitektur und der Managementsysteme
- B. Das Design des Service-Portfolios, einschließlich des Service-Katalogs
- C. Das Design neuer oder geänderter Dienste
- D. Die Gestaltung von Markträumen
Correct Answer: D 🗳️
Question #4
Was sind die drei Geschäftsmodelle von Service Providern?
- A. Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter
- B. Interner Dienstleister, Externer Dienstleister, Shared Service Provider
- C. Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
- D. Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit
Correct Answer: B 🗳️
Question #5
Welches der folgenden Ziele dient NICHT der kontinuierlichen Verbesserung des Service?
- A. Überprüfen und analysieren Sie die Ergebnisse des Service Level Achievement
- B. Führen Sie Aktivitäten durch, um den Geschäftsbenutzern Services auf vereinbarten Ebenen bereitzustellen und zu verwalten
- C. Verbessern Sie die Kosteneffizienz von IT-Services, ohne die Kundenzufriedenheit zu beeinträchtigen
- D. Identifizieren Sie Aktivitäten zur Verbesserung der Effizienz von Service-Management-Prozessen
Correct Answer: B 🗳️
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