Peoplecert ITILFNDv5 - ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) What is the vision?
B) Where are we now?
C) Where do we want to be?
D) Take action

2. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Collaborative relationship
B) Partner relationship
C) Basic relationship
D) Cooperative relationship

3. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Vague targets, such as those related to user experience, should be avoided
B) The language and terms used in the SLA should be commonly understood by all parties
C) Base the SLA on system-based metrics that are useful to the service provider
D) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next

4. How do ITIL practice guides benefit organizations managing digital products and services?

A) By defining a fixed maturity level that organizations must achieve
B) By supporting organizations in developing product and service management capabilities
C) By separating product management guidance from service management guidance
D) By prescribing mandatory tools and technologies for service management

5. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) General information
B) Capability assessment and development
C) Partners and suppliers
D) Organizations and people

Solutions: