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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business model to define when they will need support and what type of support HP can offer
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.

2. Which statement is true about selling services?

A) Usage and Care services are less profitable than selling the hardware alone.
B) The Global Services market is not growing.
C) Consumers represent more than 85% of the total growth through 2014.
D) Consumers do not want to buy services because they are only interested in hardware.

3. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, usage, and care
B) sales, pre-sales, post-sales, and customer satisfaction
C) configuration, deployment, security, and warranty
D) ready to use, productive, enhanced customer experience, and peace of mind

4. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
C) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
D) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.

5. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Remote Delete
C) Keep Safe
D) Defective Media Retention

Solutions: