Nokia SDM_2002001040 - SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To prevent revenue loss for the CT.
B) To improve network availability and avoid problems before they occur.
C) to provide a full range of services designed to suit the Communications Service Provider's needs.
D) To provide an up-selling opportunity for CaPMs.

2. In NELLE, CIT resources are:

A) not planned with NELLE.
B) planned as money value.
C) planned as Head-Count.
D) planned as man-working-days (MWD).

3. What basic services are included in SW Maintenance

A) Emergency Support, Trouble Resolution, Technical Query.
B) Trouble Resolution, Technical Query, Technical Support.
C) Trouble Resolution, Technical Query, SW Update.
D) Trouble Resolution, Technical Query, Care Management.

4. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
B) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
C) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
D) Nothing. The customer's own planning department take care of network quality.

5. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
B) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
C) Comment in the report that there have been wrong allocations.
D) Ask the CT head to support in finding and correcting possible reasons.

Solutions: