Apple Desktop Service Certification : 9L0-005 exam

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Replace the processor (s)
C) Run Apple Service Diagnostic.
D) Replace the power supply.

2. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Press the System Identifier button.
B) Unlock all drive module bays.
C) Remove all drive modules from the Xserve.
D) Remove the Xserve from its rack.

3. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac needs to warm up before it can access the Web page.

4. The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A) repairing a product quickly
B) using as many parts as possible
C) repairing a product cheaply
D) repairing a product properly
E) running as many diagnostics as possible

5. Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A) No
B) Yes

Solutions: