Avaya Aura® Contact Center Implementation : 6210 exam

Avaya 6210 Actual PDF
  • Exam Code: 6210
  • Exam Name: Avaya Aura® Contact Center Implementation Exam
  • Updated: Jul 22, 2026
  • Q & A: 125 Questions and Answers
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About Avaya Aura® Contact Center Implementation : 6210 Exam

Certification Path

The Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.

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Avaya 6210 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe how to troubleshoot Agent Workstations using the CCT Reference Client
  • How to install and configure the Orchestration Designer software from CCMA
Topic 2
  • How to perform an Avaya Aura® Contact Center (AACC) HA Active
  • Standby Switchover test
  • Implement the Avaya Aura® Media Server (AAMS) non-HA solution
Topic 3
  • Describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics
  • Configure the software required for Agent Workstations
Topic 4
  • Install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard
  • Explain how to perform a database backup and restore database files
Topic 5
  • Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations
  • Troubleshoot an Avaya Aura® Contact Center (AACC) installation
Topic 6
  • Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD)
  • Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474

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