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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What is the purpose of CobiT TM ?

A) To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
B) To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
C) To provide a high level process model that organizes a broad range of IT activities
D) To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

2. What level of Capacity is targeted by Capacity Management?

A) sufficient Capacity to meet all development and operational requirements
B) sufficient Capacity to meet current demands only
C) sufficient Capacity to meet all current and future demands
D) sufficient Capacity to meet agreed current and future demands

3. An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

A) Service Management Plan
B) Capacity Plan
C) Business Resource Plan
D) Availability Plan

4. Which service changes should be documented in change records?

A) Formal closure of services
B) Staff recruitment
C) All service changes
D) User training

5. All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

A) a Service Level Agreement failure
B) a formal closure of services
C) a major Incident
D) an identified Problem

Solutions: