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What is the duration, language, and format of MB-210: Microsoft Dynamics 365 Sales Exam
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Length of Examination: 45 mins
- Type of Questions: This test format is multiple choice.
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America)
- Passing Score 700 / 1000
Facts about Microsoft MB-210 Exam
The Microsoft MB-210 contains 40-60 questions which are supposed to be completed in 3 hours. The test is available in English only and its fee will be $165 for those candidates from the USA. Styling of questions observes multiple choices, case studies, repeated answers, active screen, labs, review screen, short answer, and others. All the Microsoft certification exams are offered through Pearson VUE. So, to register for your MB-210 test, log into your Pearson VUE account to choose the proctored exam. Follow the prompts to complete the registration process. Certification is awarded upon garnering 700 points and more.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-210.aspx
Scope of Knowledge Measured by MB-210
To clear the Microsoft MB-210, you need to master the following topics:
- Managing Core Sales Entities;
- Performing Configuration.
- Configuring Added Tools & Services;
MB-210 exam transverses the three different domains that we shall be considering. To start is the one on Configuring Added Tools & Services. The first core field encloses aspects like configuring integration using external apps for sales. Candidates will scrutinize the implementation of sales insights for Dynamics 365 and relationship sales. In addition, they must explain use cases targeting customer insights, Power Virtual Agents, and AI Builder. This is followed by the field of managing forecasting where abilities to be developed encompass configuring forecasts, defining properties & scheduling, and choosing a template. The last field is about creating and configuring playbooks. It determines if a student can define categories for playbook and manage templates for the same.
The next MB-210 exam domain is concerning the Managing of Core Sales Entities. This one splits into six sections. The first focuses on creating and managing accounts alongside contacts. The areas to touch here are creating and managing accounts, contacts, and activities. The second section is about creating and managing leads. Of concern here is creating and searching for leads, converting activities to leads, carrying out lead qualification, and configuring status reasons. In the third part with respect to creating and managing opportunities, learners will have a chance to study and make sense of managing opportunities and tracking stakeholders. Adding product line related items to available opportunities, customizing opportunities, and configuring status reasons are other activities to consider. Still, in the second domain, the fourth activity deals with creating and managing quotes. The relevant issues include adding quotes to available opportunities, editing quotes in varied stages, sending quotes to potential customers, and converting the quotes to actual orders. The fifth issue touches on creating and managing the processing of sales orders. This includes managing orders, invoicing, and competitors. The last bit is on creating and managing products and their respective catalogs. With this, candidates garner skills in creating and managing products, product families, and product bundles. It's also about creating and managing price lists, discount lists, unit groups, and product lifecycles.
The third and last topic for MB-210 exam is with reference to Performing Configuration. There are three core areas from where to draw further skills. The initial one is about configuring sales settings. To pay attention to is configuring territories in addition to hierarchal territories for sales, and positioning settings for auto numbers, business settings, and security roles for sales. Of importance also is configuring components of management and creating and managing sales collateral. The next area concerns configuring processes where skills in configuring duplicate rules for detection, record creation, and business process flows for sales are looked at. The last bit recognizes the criticality of creating and configuring sales visualization. It's no wonder this section pays attention to configuring Power BI template apps and sales dashboards. The attention is also on designing and creating sales charts and designing sales reports.
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Microsoft MB-210 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
| Manage core sales features | 30-35% | - Manage lead and opportunity lifecycle
- 1. Create and qualify leads
- 2. Manage opportunity stages and close processes
- 3. Manage competitors and sales teams
- Manage sales transactions and records
- 1. Manage product bundles and relationships
- 2. Manage sales literature and collateral
- 3. Create and manage quotes, orders, and invoices
- Manage forecasting and analytics
- 1. Configure and manage sales forecasts
- 2. Manage sales goals and metrics
- 3. Analyze sales performance and trends
|
| Configure Dynamics 365 Sales | 35-40% | - Configure integration and settings
- 1. Configure email templates and sales documents
- 2. Configure sales dashboards and reports
- 3. Integrate with Microsoft 365 and Power Platform
- Configure entities and relationships
- 1. Customize lead, opportunity, account, and contact entities
- 2. Configure entity relationships and business rules
- 3. Configure sales process flows and stages
- Configure core sales settings
- 1. Configure fiscal years and sales periods
- 2. Configure product catalog and pricing
- 3. Configure sales security roles and access
- 4. Configure sales territories and hierarchies
|
| Configure additional tools and services | 25-30% | - Configure sales automation and extensions
- 1. Configure business process flows and workflows
- 2. Configure custom controls and extensions
- Configure integration with external systems
- 1. Configure data import/export and synchronization
- 2. Integrate with marketing and service modules
- Configure sales insights and AI features
- 1. Configure relationship analytics and health
- 2. Configure predictive scoring and recommendations
|