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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Features & Special Design Considerations | 15% | - Outbound Option and SIP Dialer - Security and network infrastructure - Virtualization and consolidated design - Mobile Agent and Remote Agent design |
| Topic 2: Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CTI Manager and device integration - CUCM design considerations for UCCE |
| Topic 3: UCCE Architecture & Component Design | 23% | - High availability and redundancy - Sizing and capacity planning - Deployment models: PCCE, UCCE, Hosted - Router, Logger, PG, VRU, and HDS design |
| Topic 4: Design Methodology & Requirements Gathering | 11% | - Define design constraints and assumptions - Analyze business and technical requirements |
| Topic 5: Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Topic 6: Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Integration with CVP and gateways - Inbound call flow design - Scripting and routing logic |
1. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?
A) direct URL that is typed into an Internet browser
B) Web-based portico interface
C) Cisco Unified ICM CLI
D) Cisco Unified Communications Manager Real-Time Monitoring Tool
E) Cisco Unified Contact Center Enterprise Support Tools
2. Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?
A) Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled
B) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
D) Cisco Unified CRM Connector for Siebel
3. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?
A) standalone MOH server using a Cisco MCS 7835 or equivalent
B) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
C) standalone MOH server using a Cisco MCS 7815 or equivalent
D) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
4. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?
A) Peripheral_Monitor Table
B) Dialer_Detail Table
C) Bucket_Intervals Table
D) Campaign Table
E) Master_Script Table
5. DRAG DROP
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: Only visible for members |
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