Salesforce Slack-Con-201 - Salesforce Certified Slack Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
B) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
C) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
D) Do not allow threading in any announcement channels.

2. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) What user support model does your organization use today to answer IT and Slack-related questions?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) Which internal teams collaborate most frequently in your current organization?

3. You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?

A) Slack's analytics Web APIs
B) SCIM analytics dashboard
C) Member analytics dashboard
D) Org-level analytics dashboard

4. Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

A) Guests
B) Total membership
C) Full members
D) Members who posted

5. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C) Users are deactivated at the org level, but can still access the migrating workspace.
D) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.

Solutions: